#MemberMonday: Five Star Call Centers

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How many years has your business been in Siouxland? We’ve been in business in Siouxland for 4 years.

What services do you offer? We Are Customer Service Experts. Our robust, cutting-edge technology and highly-trained, expert team allows us to provide a huge variety of call center services to our clients.

We’ll customize the perfect mix of inbound, outbound, email & chat, and IVR solutions to suit our client’s exact needs and bring them lasting success.

We can help improve their customer relationships, create new connections, improve their receivables, and ensure that each contact is handled professionally-whatever they need.

With a business contingency of over 200 available workstations in four locations; with fully redundant networks, voice, and data, Five Star can allow your team to be fully operational in minutes instead of days or weeks. Our locations can make it a priority to have extra available seating for a company to bring on customer support staff and resume work almost immediately when the time arises.

We make finding qualified candidates easy. Our recruiting experts are excellent at pinpointing highly-qualified customer service professionals that will fully support your organization’s culture and goals.

And with our comprehensive training programs and technologies, we have one of the industry’s lowest abandon rates-which means more completed sales and transactions for our clients.

How many years has your business been a member of the Siouxland Chamber of Commerce? We’ve been a member of the Siouxland Chamber for 4 years.

What do you enjoy most about being a Chamber member? We enjoy the updates and community events calendar that is sent each week and the Chamber events that promote their members, such as swag night at the Bandits game. We also enjoy the opportunity to attend Rush Hour Connect and different community meetings.

What is your favorite Chamber event/memory? It would have to be the Siouxland SHRM ribbon cutting event that had dueling pianos – those guys were great! We made connections with other HR professionals around town and enjoyed the evening.

What is a fun or surprising fact about your company/business? We were founded in 1976 in Sioux Falls, SD. Many people in our satellite locations are not aware that we have been around so long. We are tried and true! Being Midwest owned and operated has given us some advantages like being centrally located to clients all over the country and having our owners within driving distance of any of our four locations.

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